M-Power Frequently Asked Questions for New Customers

  1. Is there a deposit for SRP M-Power®?
    Yes, there is an $87.50 refundable equipment deposit and a non-refundable $11.50 plus tax charge for refurbishing the in-home display.
  2. What is the service fee to turn on an M-Power account for a new customer?
    $28 plus tax.
  3. Do I need a valid ID and a social security number (SSN) to start service?
    We will not provide service to a customer without a valid ID. A SSN is not needed, however, if customer doesn't have one we will require the full equipment deposit up front. If the customer provides us with his/her SSN, the deposit can be added as part of their pay-down balance.
  4. If I'm not home for the M-Power install, how will I get my display unit?
    The field person will always attempt to deliver a kit bag including your display unit to your front door at the time the meter is switched out. If there is no access to your front door you will be contacted by one of our representatives to schedule delivery.
  5. Do I need to make a purchase to get started?
    SRP places a $30 credit on your meter when it is installed. This balance due will be repaid as you make purchases. Forty percent of each purchase is applied to the pay-down balance.
  6. What is a pay-down balance?
    We extend $30 credit on your meter to get you started. This amount, along with the $28 plus tax service establishment fee and $99 equipment deposit, if applicable, is paid down each time you make a purchase. The current rate is 40 percent of each purchase.
  7. Can an M-Power account also have the medical discount?
    Customers that are qualified by SRP and are currently on the medical discount rider are not eligible for the M-Power program.
  8. What happens if I run out of credit?
    1. If you run out of credit, your meter will disconnect and you will need to make a purchase to restore power.
    2. If you run out of credit during the hours of 6 p.m. to 6 a.m., your meter will enter the Friendly Credit mode and run into negative credit. You must buy power prior to 6 a.m. the next day. The negative credit amount will be deducted from your purchase.
  9. What is the cost per kilowatt-hour for M-Power?
    The summer rate is $.0984, summer peak is $.1030, and winter rate is $.0872.
  10. Can an M-Power account also have an Economy Price Plan (EPP) discount?
    A customer meeting income guidelines may qualify for the EPP.
  11. Can an M-Power customer purchase power over the phone with a check or credit card*?
    Yes. After the payment has been made, the customer will want to contact SRP to verify it has been received. Once SRP has verified the payment the customer can go to a PayCenter and insert $1 to receive the eChex or credit card payment.

    12. *Please note that credit card payments may take up to three business days before posting to the customer's electric account.

  12. If I have credit left at turn off, can I get a refund?
    Yes. A fee of $25 plus tax may be charged to refund the credit on the meter at turn off time.
  13. What happens if I lose my card?
    The charge for the third card issued to an M-Power customer is $6 plus tax.
  14. What is the charge to replace a damaged or lost UDT?
    The replacement charge is $127 plus tax.